Program Manager: Cheryl Connor (Senior Manager, Business Improvement)

Project Lead: EXISTING (Faculty Executive Manager)

What are the key deliverables of this project?

  1. A set of service principles that can be applied for all Faculty of Medicine Professional Staff

What are the benefits?

  1. A stronger culture of client service
  2. Clearer expectations of professional staff re: client service approach
  3. Better understanding of client expectations
  4. Better practices in professional service delivery leveraged from elsewhere at UQ
  5. Improved visibility for professional staff and clients on 'who is who'

What is the indicative timing for completion?

It is anticipated this project will be completed by end of April 2019.

Where can I find further details about this project?

This information is current as at 17 September 2018 and is intended for information sharing only. For details beyond those available above, governance matters or to raise issues please contact the Project Lead.