Program Manager: Cheryl Connor (Senior Manager, Business Improvement)

Project Lead: EXISTING (Operations Manager)

What are the key deliverables of this project?

  1. Develop and deliver a Customer Service Training Program for professional staff
  2. Incorporate into induction and annual compliance training requirements

What are the benefits?

  1. A stronger culture of client service
  2. Clearer expectations of professional staff re: client service approach
  3. Better understanding of client expectations
  4. Better practices in professional service delivery leveraged from elsewhere at UQ
  5. Improved visibility for professional staff and clients on 'who is who'

What is the indicative timing for completion?

It is anticipated this project will be completed by end of November 2018.

Where can I find further details about this project?

This information is current as at 19 November 2018 and is intended for information sharing only. For details beyond those available above, governance matters or to raise issues please contact the Project Lead.