Program Manager and Lead: Cheryl Connor (Senior Manager, Business Improvement)

Project Lead: TBA

What are the key deliverables of this project?

  1. A tailored Client Survey Program that each professional function could adopt for gaining client feedback on performance and identifying emergin client service needs and expectations

What are the benefits?

  1. A stronger culture of client service
  2. Clearer expectations of professional staff re: client service approach
  3. Better understanding of client expectations
  4. Better practices in professional service delivery leveraged from elsewhere at UQ
  5. Improved visibility for professional staff and clients on 'who is who'

What is the indicative timing for completion?

It is anticipated this project will be completed by end of December 2019.

Where can I find further details about this project?

This information is current as at 19 November 2017 and is intended for information sharing only. For details beyond those available above, governance matters or to raise issues please contact the Project Lead.